Rules of accommodation
Ordering additional services through the HotBot:
- You can order and pay for the service through the Concierge application posted on the hotel's website.
- Select a service and click on the "Book" or "Pay" button
- When clicking on the "Book" button, your order will be delivered to the manager and you will be contacted to clarify the details.
- You can pay for the order using any of the following methods.
Payment methods:
- Cash payment
- Cash payment upon check-in at the hotel, except for services requiring advance booking
- By bank card
To select payment for the product using a bank card, click the "Payment for the order by bank card" button on the corresponding page. Payment is made through SBERBANK PJSC using bank cards of the following payment systems:
For payment (entering your card details) You will be redirected to the payment gateway of SBERBANK PJSC. The connection to the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure Internet payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.
This site supports 256-bit encryption. The confidentiality of the personal information provided is ensured by SBERBANK PJSC. The entered information will not be provided to third parties, except in cases provided for by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl.
Cancellation and refund
- You can cancel the order completely and without penalties 5 (five) days before the provision of the service.
- It is impossible to fully refund the funds without penalties less than 5 (five) days before the service is rendered.
- No refund will be made after the date of service provision.
- After the date of the service, the refund of the transferred funds is made to your bank account within 5-30 business days (the period depends on the bank that issued your bank card).